Terms and conditions
Terms & Conditions of Use of Tileideas.co.uk
ACCEPTANCE OF TERMS
Your access to and use of Calderon Tiles Ltd's website ("the Website") is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.
CHANGES TO WEBSITE
Calderon Tiles Ltd. reserves the right to:
change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Calderon Tiles Ltd shall not be liable to you for any such change or removal; and
change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
LINKS TO THIRD PARTY WEBSITES
The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
DISCLAIMERS AND LIMITATION OF LIABILITY
The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
To the extent permitted by law, Calderon Tiles Ltd will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
Calderon Tiles Ltd makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Calderon Tiles Ltd for death or personal injury as a result of the negligence of Calderon Tiles Ltd or that of its employees or agents.
You agree to indemnify and hold Calderon Tiles Ltd and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Calderon Tiles Ltd arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.
All items are subject to availability at time of order.
Placing Your Order
After choosing your items from our vast available range you should then go to the "checkout" area of our website. You will then be transferred to our secure third party online payment authorisation service provider- Shopify Payments. This will allow you to enter your credit/debit card details and for us to collect payment from your card provider.
We can accept using the following cards:
Visa Credit and Debit, Solo, Mastercard, Electron, Amex & Paypal
Order Acceptance and Completion
Your order will be confirmed to you via email once we have received payment and providing that you have given us your email address. Whether you receive the email or not, your payment for and our acceptance of your order will create a legally binding contract between us.
All of the prices shown on our website are inclusive of VAT.
We aim to provide the correct prices at all times for our products on the website, but if this is not the case at the time of your order then we will contact you to confirm the correct price for the goods and establish whether you wish to proceed with the order or be provided with a refund in full.
Installation work or labour to undertake your work should not be scheduled until we have delivered the goods to your premises. This will ensure that all goods are fully available at time of installation and also allow you to order additional materials if required.
Tile express cannot be held responsible for any third party costs incurred due to planning ahead of full and correct delivery of goods ordered.
All orders will incur a delivery charge of £32 unless the order is in excess of £200 in value, where delivery will be free of charge. Please note that this price only covers delivery to mainland UK addresses. For deliveries to Ireland, Islands and Overseas please contact us for a quote.
Delivery charges are non-refundable.
Delivery charges are non-refundable unless returning damaged or faulty products. Our normal delivery time after despatch is 2-3 working days and our despatch is next working day from receiving your order. We will advise you of the delivery day for your goods.
Deliveries will arrive on a pallet and will be packed and wrapped safely to the highest standard.
If you wish to cancel an item or order, you must inform us in writing. You can do this preferably by email, or by post.
Cancellation must be made within 7 days of placing your order. If we have sent a despatch email notification before the cancellation is made then the delivery charge is non refundable. If the cancellation is made before the despatch email is sent by us then all charges are refunded.
Cancellations by post must be sent to:-
Unit 12C, Richmond Road, Brandon, Suffolk, IP27 0NZ
Cancellations by email must be sent to:-
If the products purchased are faulty, and providing that we are informed within 28 days of receipt of the goods, we will offer a like replacement. If the goods are not available then a full refund will be made. Faults resulting from misuse, neglect, accident, incorrect installation or normal wear and tear will not be covered.
If a collection is required then you should contact us by email at or by telephone on 01842 811944, quoting your sales receipt number. Please note that goods can only be collected between 8am and 5.30pm Monday to Friday.
It may take up to 28 days to verify and process your claim once the goods have been collected from you. Due to banking laws all refunds must be credited to the original payment card used. If more than one item was ordered but a lesser quantity is returned due to faults then the delivery charge is non refundable.
Missing or Damaged Goods
You should notify us within 48 hours of receiving delivery if any of the goods you have purchased arrive incomplete or damaged. If a collection is required then you should contact us by email at firstname.lastname@example.org or by telephone on 01842 811944, quoting your sales receipt number. Please note that goods can only be collected between 8am and 5.30pm Monday to friday.
It may take up to 28 days to verify and process your claim once the goods have been collected from you. Due to banking laws all refunds must be credited to the original payment card used. If more than one item was ordered but a lesser quantity is returned due to damage then the delivery charge is non refundable.
Items must be returned within 28 days of receipt of your goods. The goods must be in their original packaging and must be undamaged and fully resalable.
Once returned and verified as being in the correct condition, a refund will be issued to you for the full price of the goods less the delivery charges. If the goods that are returned are not in a fully resalable condition or the packaging is damaged, then we reserve the right to refuse the refund. This does not affect your statutory rights.
Goods can be returned via carrier to:-
Unit 12C Richmond Road
A copy of your original receipt must be placed in an envelope and then securely attached to the returning goods.
Items can be exchanged within 28 days of receipt of your goods. The goods must be in their original packaging and must be undamaged and fully resalable.